Our most frequently asked questions. If you have any unanswered questions, please do not hesitate to let us know. We would be more than happy to help you and would be grateful for your feedback.
What areas do you deliver to?
Provided there is good access, we can deliver to any location within a 60-mile radius of our site. Our core areas include Herefordshire, Worcestershire, Gloucestershire, Warwickshire, Shropshire, Monmouthshire and Powys.
What are your core delivery times?
Normally, we’d ask for a minimum of 3 days for processing and delivering orders. We usually deliver 7 days a week, 7am – 7pm.
Can you offer next day delivery?
Yes. Our large storage capacity and multi-dryer facility means we have the supplies and capability to provide you with next day delivery in an emergency.
Can you provide the maintenance on my boiler system?
Our sister company, Ecotec Services, are specialists in the service and maintenance of biomass boiler systems, because they design and install these systems, they know them inside out. They would be more than happy to help. Visit Ecotec Services
I’ve been called for audit by Ofgem, can you help?
We can provide you with reports on the fuel you have purchased from us, to assist you with your Ofgem audit. If you have been buying and burning Ecochipp’s fuel exclusively, we can provide you with timely and accurate records for your Ofgem audit. If you have been buying and using fuel from other sources, you would need to have been keeping your own records of this usage. We can provide you advice and guidance on the type of thing they’ll be looking for at an audit, to help you prepare.
Can you tailor-make the woodchip to my specific requirements?
Within reason, yes. We typically produce wood chip to grades G30 and G50. If you have a preference over the moisture content of the chip, we can certainly produce it to your specification. We chip all our wood from wet and we have extremely accurate moisture meters and a large drying facility, we can therefore dry the chips to your requirements.
What does G30 and G50 mean?
G30 and G50 are two of the most common wood chip specifications. They refer to the maximum and minimum particle sizes and the ratios of these you should expect per load. Please see the table below for more information.